Monthly Archives: April 2018

Microsoft Teams Call Analytics Portal in Office 365

I was having a look at the new Teams & Skype for Business Admin Center that is currently rolling out to Office 365 tenants. If available for your tenant it will be accessible at https://admin.teams.microsoft.com/

I was particularly impressed with the depth of information available in the call analytics portal.

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From here you can drill down to users and see chat, call and meeting history along with a lot of information around call quality. In the image below you can see I’ve made 5 calls across MS Teams and Skype for Business. Little did I know it was tracking call quality, duration, and number of recipients!

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It gets even more interesting when you drill into one of the meetings. You can see all of the participants, how they joined, and what each of their call qualities was like.

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But wait there’s a LOT more. If I click on one of the participants I can view…

Details of the audio input and output device used

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The system they were running on and what the connectivity was like. Looks like I was on WiFi for this call with a WiFi strength of 90!

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And then we have a page of network statistics that scrolls for a while (this is only the first page of stats). This gives a good idea of the audio and video quality the user was experiencing.

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Just in case you really wanted to geek out the advanced tab gives you a wall of techie goodness.

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Ultimately I’m not sure I’d spend much time in here, but I was simply blown away by the depth of information that is captured and accessible. I’m sure if you were responsible for identifying and resolving communications issues, having this type of information at your finger tips would be very helpful.

For an overview of the new Microsoft Teams & Skype for Business Admin Center Cory Roth has written a getting started post:

http://www.dotnetmafia.com/blogs/dotnettipoftheday/archive/2018/05/01/getting-started-with-the-new-microsoft-teams-amp-skype-for-business-admin-center.aspx

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